Order Information

Our ordering process is designed to be simple and straightforward! In addition to the secure online shopping cart, Ardee will gladly accept phone and email orders. Need to ask a question, please call or email

Payment

Once again, it’s easy! We accept Mastercard and Visa cards only online and to arrange a direct deposit please contact the store on 02 63431800 or store@ardee.com.au

Payment by credit card (Visa, MasterCard) in our secure environment is the easiest and most efficient method of shopping at Ardee. Credit cards are charged when goods are ready to be despatched, and not at the time of ordering. If a card has been declined, we will email you informing you. If we haven't received a response in 5 days, we will retry the card. In the event of a second failure, the order will be immediately cancelled.

No goods will be dispatched without full payment. All prices are in Australian Dollars (AUD) and are inclusive of the GST (Goods & Services Tax).

Gift Wrapping

Buying as a gift? Ardee will wrap and dispatch gifts directly to your recipient on your behalf if you wish.

Please ensure that the recipients address is noted in your order and that you indicate in the comments box what occasion the wrapping should be suitable for. We will then wrap it beautifully and include a hand written message. There is a charge of $4 per gift wrapped parcel and all gift wrapped parcels are then packaged securely to preserve the beautiful wrapping in the post.

Postage

Our parcels are shipped via Australia Post and are charged at a flat rate of $10.00.
There are some large items which are noted to be ‘Bulky postage items’ and will be charged at a higher rate. We will combine postage to provide the most cost effective rate where possible, so for a large order please contact us to enquire about the rate.

We will dispatch orders within 24-48 hours of receiving your order.  Although rare, from time to time there might be an unexpected or unavoidable delay experienced in dispatching your product. Should this occur, you will be notified by Ardee immediately.

Our postage policy is to endeavour to provide the most cost effective postage for you. Ardee reserves the right to request additional postage charges for any parcel that exceeds 500g being sent via Express Post or specific mail. Receipted delivery is free for orders over $200.

If you are a customer not living in Australia, you will need to pay us the additional overseas freight charge and it is responsibility to pay any input duty or sales tax within your own country.

Availability

Ardee updates the online stores product availability on a daily basis. In some rare instances we may have experienced a run on the same item you love. If this instance occurs we will notify you via email and we are happy to try and reorder the item as quickly as possible. We will inform you of any waiting period or alternatively you can select another product.

Questions?

Should you have any questions at all regarding your order, delivery, description or anything else, please just contact us on 02 63431800 or at store@ardee.com.au We will endeavour to get back to you on the same business day.

Returns

We aim to provide you with the best online shopping experience, and if for any reason the items you have received were given to you as a gift and it is not your cup of tea then we will gladly exchange them for a gift voucher (if it was a gift) or provide an exchange or credit if you made the purchase yourself.

We are happy to offer a credit or an exchange of item. Exchange of an item must be within 7 days of receipt, with copy of receipt. Please include a self-addressed post pack when exchanging an item so it can be returned promptly. Please be aware that we will not cover return postage, and that you will be charged postage on any exchanged product.

You can choose between a refund, exchange or credit when goods are faulty.

Delivery costs (including postage and handling) are not refundable. The product(s) must be as new (unused and undamaged) and with their original packaging intact. We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.